Refund policy

We have a 10-day exchange policy, which means you have 10 days after receiving your item to request a exchange. 

You can't return tights, Jazz Shoes, Tap Shoes or Ballet Shoes. We do not offer refunds

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You m

To start a exchange, you can contact us at admin@freckledfrog.com. Please note that returns will need to be sent or dropped off to our Santa Ana Location to the following address: 1931 N. Tustin Ave Santa Ana  

If your exchange is accepted, We will provide you with a different size. 

You can always contact us for any return question at admin@freckledfrog.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.